I am an experienced customer service professional with a strong technical skill set, including proficiency in Shopify, Zendesk, Clipper, Subease, WebEx, and Workday, along with foundational knowledge of Microsoft Excel and Word. Throughout my career, I have developed extensive expertise in customer retention and sales, where I have successfully resolved complex complaints, built lasting client relationships, and provided seamless support to drive business performance. As an adaptable and independent worker with strong communication skills, I have a proven track record of consistently surpassing performance goals, which has significantly improved customer satisfaction, retention rates, and quality assurance scores.
