BPO Training Expert with computer literacy in Microsoft Office and Google Workspace

Dedicated Training Professional with over a year of experience in the BPO sector, specializing in end-to-end curriculum delivery and agent performance enhancement. Proven track record in managing high-stakes campaigns and ensuring 100% compliance with client-specific standards. Expert in translating complex service redlines into actionable classroom modules, with a focus on improving CSAT and reducing nesting attrition through data-driven coaching and emotional intelligence training.