I have over 4 years of experience in the BPO industry, specializing in customer service and telemarketing. I have handled both inbound and outbound calls, assisting customers with their concerns, providing solutions, and ensuring a high level of customer satisfaction.
I am skilled in communication, active listening, and problem-solving. I also have experience in sales, including upselling, cold calling, and lead follow-ups. My goal is always to understand customer needs and provide the best possible service while contributing to business growth.
I am reliable, hardworking, and able to work independently or as part of a team. I am also comfortable using tools such as CRM systems and Microsoft Excel for data entry, tracking, and reporting.
I am eager to learn new skills and continuously improve to deliver better results for my clients.
Verified
