Operations and people leader with 10+ years of experience spanning tech operations, logistics, customer success, media analysis, and editorial work. I specialize in building clear systems, leading teams, and delivering reliable results in fast-paced, global environments.
I currently serve as a Logistics Team Lead at Jambo Technology, where I manage international shipping operations, resolve complex delivery and compliance issues, and coordinate cross-functional teams across regions. I was promoted within three months from Customer Success due to strong operational ownership, attention to detail, and leadership performance.
Previously, I spent over five years at Agility PR Solutions, progressing fro-----------dia Monitoring Analyst to Team Lead, where I coached analysts, ensured quality delivery for global clients, and acted as a first-level escalation point for stakeholders. Earlier in my career, I built a strong foundation in editorial quality, accuracy, and communication as a Copy Editor and Proofreader, and in education as an ESL teacher.
With a background in Linguistics and Literature, I bring a unique blend of analytical thinking, precision, and empathy to operations and customer-facing roles. I’m known for turning complex workflows into scalable processes, supporting teams through change, and consistently delivering high-quality outcomes.
Core strengths:
• Operations & logistics coordination
• Team leadership & coaching
• Process improvement & documentation
• Customer success & stakeholder management
• Data tracking, reporting & quality assurance
• Cross-functional & international collaboration
Open to opportunities in Operations, Logistics, Customer Success, Program Management, and Team Leadership, especially in tech or remote-first environments.
Verified
