I am a dedicated and customer-focused professional with experience in the BPO industry, specializing in healthcare and health insurance accounts. I have handled both inbound and outbound calls, assisting customers/dental provider with inquiries related to insurance coverage, benefits, claims processing, eligibility verification, and billing concerns.
In my role as a Customer Service Representative, I developed strong communication and problem-solving skills by addressing customer/dental provider concerns efficiently while maintaining empathy and professionalism. I am experienced in navigating multiple systems, ensuring accurate documentation, and complying with healthcare regulations and data privacy standards.
