Executive Summary:
Results-driven Operations Specialist with 13+ years of experience in high-stakes coordination and process improvement. Expert in navigating complex compliance (HIPAA/FMCSA) and managing multi-channel stakeholder communication. Currently transitioning into multi-modal logistics with a focused mastery of LTL/FTL and Air Freight operations, load board strategy, and real-time asset tracking. Poised to apply C2-level communication and high-level problem-solving to maximize carrier efficiency and supply chain velocity.
Core Competencies:
• Freight & Multi-Modal Operations: Mastery of LTL/FTL and Air Freight logistics; NMFC classification and density-based rate quoting; Carrier Portal management (Estes, T-Force, FedEx, ODFL, ArcBest); and time-sensitive Air Cargo coordination.
• Logistics Technology: Expert navigation of Load Boards (DAT, Truckstop, Doft); Proficient in GlobalTranz and CommandCenter TMS; Real-time Track-and-Trace (Aljex); and Global Distribution Systems (GDS).
• Compliance & Risk Management: Six Sigma White Belt Certified; FMCSA SAFER system verification; HIPAA Certified; Proficient in US Federal/State insurance laws and legal document validation (COIs, MC/DOT authorities).
• Technical Systems: Advanced troubleshooting of POS Networks; CRM/HR software integration; and automated dispatch workflow optimization.
• Communication Mastery: C2 English Mastery (IELTS Band 9); Expert in stakeholder management, high-stakes conflict resolution, and precise dispatcher-to-driver communication.
Verified
