Hi, please call me Mich or Michelle. I am a results-driven professional with over 8 years of experience in quality assurance, risk assessment, and administrative support. Currently serving as a QA Personal Lines Virtual Assistant, where I ensure 100% data accuracy and compliance with complex insurance guidelines for 30+ US-based agencies.
I thrive in high-volume environments, specializing in trend analysis, process improvement, and proactive risk management through a background in alarm masking and video analysis.
I am committed to delivering excellence and maintaining high standards for global stakeholders.
