Results-driven Service Desk Analyst with 4+ years of experience providing first-line technical support across hardware, software, and network environments. Proficient in ServiceNow, Active Directory, Microsoft Entra ID, and VPN technologies, with strong troubleshooting skills in Windows, Citrix, and Microsoft 365. Known for delivering high-quality support, maintaining customer satisfaction, and adhering to ITIL best practices, while continuously expanding expertise in networking and cloud technologies.
