I am a highly experienced professional with over 7 years of BPO experience, specializing in customer service, back-office support, content moderation, and employment verification.
In customer service, I handled customer inquiries and resolved concerns while ensuring a positive experience. In back-office support, I performed administrative tasks and directly coordinated with company clients and partners for escalations and issue resolution.
As a content moderator, I reviewed and evaluated content based on established guidelines and policies, ensuring quality and compliance at all times. I also have over two years of experience as an International Verification Researcher, where I conducted background checks, verified employment details, and ensured accuracy and confidentiality.
I am skilled in using tools such as Salesforce and Sabre, and I am known for my strong communication, problem-solving skills, attention to detail, and ability to work efficiently in fast-paced environments.
I am reliable, adaptable, and committed to delivering high-quality results. I am currently seeking a long-term opportunity where I can contribute my experience and support business operations.
