I’m a Customer Service Specialist from the Philippines with 5+ years of BPO experience handling chat, email, and voice support. I have experience working with different types of customers, resolving concerns, building customer relationships, and providing efficient and personalized support.
• Experienced in customer service, retention, sales, de-escalation, and issue resolution
• Skilled in handling multiple chats, managing customer concerns, and meeting KPIs
• Experience with CRM and support tools such as Salesforce and other ticketing systems
• Strong communication, multitasking, adaptability, and problem-solving skills
Reliable and comfortable working independently or as part of a team
• Experienced in telecommunications, retail, fintech, food delivery, and financial accounts
I’m passionate about communication, building positive customer relationships, and continuously improving my skills. I’m looking forward to working with clients where I can use my experience, strong work ethic, and dedication to deliver great results.
