Professional with 11 years of experience in the Business Process Outsourcing (BPO) industry and 7 years in Information Technology Outsourcing (ITO), with additional experience in freelance data encoding. Background includes Telco, Cable, Internet Services, and other accounts. Proven ability to apply best practices, meet organizational goals, and maintain organized workflows. Adaptable, detail-oriented, and effective under pressure, with a strong commitment to supporting organizational success.