Hello there, I'm Rich from the Philippines. I'm a Customer Service Representative with 5+ years of combined experience helping businesses run smoothly and keeping customers happy. I specialize in responding to inquiries, preparing quotes, processing orders, coordinating bookings, supporting sales operations, keeping stock and inventory organized, communicating with suppliers, and helping with customer service issues. I make sure tasks get done on time, processes run efficiently, and customers have a great experience.
Tasks I can help you with:
Customer service via chat, email, and phone
Front desk and guest reception support
Administrative support
Event planning & coordination
Appointment scheduling
Calendar management
Data entry and data validation
CRM database management
Guest booking and hospitality support
Customer account management
Invoicing & billing support
Payment processing
Sales operations support
Sales transaction processing
Order processing
Shipping and order tracking
Follow up leads to generate new sales
Track and update order status, shipping & delivery details
Handle returns and refunds
Logistics coordination
Vendor coordination
Inventory monitoring and stock control
Supplier communication and coordination
Issue resolution and escalation management
Documentation and reporting
Assist in identifying process improvements
Tools I'm proficient at:
Asana, Trello, ClickUp, Salesforce, Zendesk, Zoho, Oracle, Payorlink, Zoom, Skype, Google Meet, WhatsApp, Viber, Zimbra, Genesys Cloud, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), ChatGPT, Grammarly
My Availability
I am available to work full-time, part-time, or 10–15 hours per week. I am also flexible to work with US time zones, including Australia, UK, EU, and Canada time zones.
Why choose me to help you:
With excellent English (written and verbal)
With strong attention to detail, and confidence in managing tasks accurately
Proven experience in sales support, order entry, and customer service
With reliable high-speed internet, working computer, noise canceling ehadset, quite workspace
Comfortable working collaboratively but also taking ownership of tasks
Let's work together this year.
I'm ready to help your business grow and provide top-notch customer and order management support. Send me a message or invite me for an interview.
Purchasing, Office and Administration, Virtual Assistant, Customer Service, English Speaking, Sales Management, Communication, CRM, Organization, Executive Assistance, Scheduling, Appointment Scheduling, English Proficiency, Attention to Detail, Computer Literacy
