Results-driven IT Support Specialist / System Administrator with 9+ years of experience delivering high-performance support in MSP and enterprise environments. I specialize in Microsoft 365, Azure AD, and end-user support, with a strong track record of resolving complex issues, improving service delivery, and maintaining secure, scalable IT systems.
I’ve built my career in fast-paced, SLA-driven environments, supporting multiple clients and technologies simultaneously. My expertise includes identity and access management, email administration, endpoint support (Windows/macOS), and network troubleshooting (DNS, VPN, firewalls).
In my recent MSP role, I managed high-volume ticket queues using KaseyaOne (Datto RMM, Autotask, IT Glue) and AI-driven service desk tools to reduce resolution times and improve operational efficiency. I’ve handled the full IT lifecycle—from onboarding/offboarding and device deployment to security and compliance support.
I go beyond reactive support by focusing on root cause analysis, process improvement, and long-term system stability.
Core Skills:
• Microsoft 365, Azure AD, Exchange Online
• IT Support (L1–L2), Service Desk, MSP Operations
• Windows & macOS Administration
• RMM Tools: Datto, KaseyaOne, Autotask, IT Glue
• Networking: DNS, VPN, Firewalls
• Security: Proofpoint, Avanan, Endpoint Protection
• Remote Support: TeamViewer, Zoom
I am actively seeking international or high-growth MSP roles where I can contribute to scalable IT operations and cloud-first environments, while advancing toward a senior systems or cloud engineering role.
