I am a highly experienced Customer Service Team Lead and Virtual Assistant with over 15 years of experience supporting businesses in customer support, operations, and team management.
I help companies improve customer satisfaction, streamline processes, and manage daily operations efficiently. I have led teams, handled escalations, optimized workflows, and consistently improved KPIs such as CSAT, SLA, and QA.
What I can help you with:
• Customer support (email, chat, ticket handling)
• Team leadership & agent performance management
• CRM management (Zendesk, HubSpot, Reamaze)
• Admin support (email/calendar, data entry, reports)
• Project & task management (Asana, Trello, -----------)
• Process improvement & documentation
Tools I use:
Zendesk, HubSpot, Shopify, Asana, Trello, -----------, Google Workspace, Notion, Slack, Zoom
I am reliable, detail-oriented, and proactive. I take ownership of tasks and ensure that work is completed efficiently and accurately.
Let’s work together to improve your operations and customer experience.
