I am a versatile Systems Support Specialist and Video Editor who combines technical problem-solving with creative communication. My background in Level 1 IT support has trained me to handle complex troubleshooting, root cause analysis, and professional stakeholder communication with ease.
Beyond technical support, I am a digital creator. I am currently building and managing my own YouTube channels for monetization, which has given me hands-on expertise in Video Editing, digital storytelling, and audience engagement. I understand how to create content that not only looks professional but also serves a specific purpose—whether it’s for marketing or user education.
What I Bring to Your Team:
*Technical Support & SaaS: Expert in navigating SaaS platforms (like Microsoft Teams), managing internal chatboxes, and providing clear, documented solutions for software users.
*E-commerce & Ads Knowledge: Deeply familiar with the Shopify/Dropshipping ecosystem and Facebook Ads through extensive research and personal business planning.
*Creative Content Specialist: Proficient in video editing with a focus on YouTube growth. I can help create high-quality video tutorials, onboarding clips, or troubleshooting guides for your customers.
*Systems Thinking: I approach every task—from a support ticket to a video project—with a focus on how it fits into the "big picture" of your business goals.
*Reliability & Flexibility: Based in the Philippines, I am fully equipped for full-time night shift work (9 PM PHT onwards) with a stable internet connection and a quiet workspace.
I am looking for a long-term role where I can apply my technical support skills while potentially contributing to your company’s video or e-commerce initiatives.
