I help SaaS companies deliver fast, reliable, and high-quality customer support that improves retention and protects revenue.
With 3 years of experience in technical support and customer success, especially in the eSIM space, I’ve maintained a 97% CSAT score while keeping refund rates below 10% through proactive troubleshooting and process improvements.
I’ve also led and coached a team of 15 support agents, improving response quality, efficiency, and customer satisfaction using data-driven insights.
In addition to support, I have experience in influencer outreach and digital marketing. I’ve researched and identified Facebook pages aligned with target audiences, conducted outreach to page administrators, and negotiated paid ad placements. I managed campaign tracking using Google Sheets, documented key data, and coordinated with management to deliver qualified partnerships that supported marketing campaigns.
What I bring:
Technical support expertise (eSIM activation, troubleshooting)
Strong background in SaaS customer support
Leadership and team management
Influencer outreach and partnership coordination
Experience with Zendesk, Intercom, Stripe, Slack, and Teams
AI-assisted workflows (ChatGPT, Gemini, DeepL)
I specialize in turning complex technical issues into simple, clear solutions while also supporting growth through outreach and partnerships.
If you're looking for someone who can improve support performance, reduce refunds, and enhance customer experience, while also contributing to growth initiatives—I’d love to help.
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