With over 25 years in the hospitality industry, I have built a strong foundation in Front Office, Food & Beverage, and customer service. My career has been driven by a passion for delivering customer excellence and continuously improving service standards.
I specialize in handling guest feedback and resolving concerns with professionalism and empathy, ensuring every guest leaves with a positive impression. I am also highly focused on KPIs, using performance metrics to enhance guest satisfaction, drive team performance, and support business objectives. My hands-on experience has given me a deep understanding of how to align service delivery with measurable results.
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