I have over 6 years of experience in the BPO industry, where I’ve consistently performed as a top agent and delivered strong results. During that time, I handled a voice account for a year as a Technical Support and Sales Representative for a retail account, and spent 5 years as an Email Representative managing financial accounts and working as a Content Moderator. I also had the opportunity to grow into roles like Trainer, SME, and QA for over a year, where I helped support teams, improve performance, and ensure quality standards were met. On top of that, I have 1 year and 6 months of experience as a Head Cashier in a non-BPO setting, where I handled daily operations, managed transactions, and led the team on the floor. With my combined experience in customer service, leadership, and operations, I’m confident in my ability to adapt quickly and contribute positively to any team.
