BPO professional with 10+ years of experience in customer service and team leadership, handling inbound/outbound calls, sales support, and client communication in fast-paced environments. Skilled in admin tasks, data entry, email handling, CRM tools, and problem-solving. Bookkeeping NCIII certified with strong attention to detail and organizational skills. Highly adaptable, fast learner, and ready to transition into a Virtual Assistant or remote support role.