I help online businesses keep customer support organized, reduce repeat issues, and create smoother workflows between customers, support teams, and product teams.
With hands-on experience supporting subscription-based platforms, I specialize in technical troubleshooting, issue investigation, and translating customer problems into clear, actionable insights for internal teams. My goal is simple: faster resolutions, clearer communication, and better customer experiences.
What I can help you with:
• Customer support (chat & email) + ticket management
• Zendesk workflows (triage, tagging, macros, escalation)
• Technical troubleshooting & issue reproduction
• Bug reporting + QA validation support
• SOPs / knowledge base documentation
• Reporting & process improvement
Tools: Zendesk, Jira/Atlassian, Slack, Google Workspace, Stripe, Excel & Google Sheets
I’m open to remote opportunities as a Customer Support Ops VA, Product Support Specialist, or Technical Support VA.
If you need someone who can go beyond scripted replies and help improve how support actually works - feel free to connect or send a message.
