IT Support Engineer with nearly 2 years of experience in an MSP environment providing Level
1–3 technical support to enterprise users. Experienced in Active Directory, Microsoft 365,
SCCM, VPN, and endpoint management. Proven ability to resolve 15–25 tickets daily while
maintaining 95–98% SLA compliance. Strong foundation in networking (DNS, DHCP, TCP/IP)
and troubleshooting complex user and system issues. Currently expanding knowledge in
Microsoft Azure and automation to grow into more advanced IT support and system
administration roles.
