Dedicated logistics and operations professional with over 5 years of experience in customer service, documentation, and hub operations. Currently serving as an Analyst – Hub Operations at Shopee Xpress, with proven expertise in KPI monitoring, COD/remittance reporting, rider escalation, and process optimization. Promoted to leadership roles due to strong performance, organizational skills, and ability to train and manage teams. Detail-oriented, data-driven, and committed to delivering high-quality service.
