Hi, I’m a Customer Support and Short-Term Rental Operations Specialist with 7+ years of experience across healthcare, BPO, and property management. I’ve handled high-volume support environments, managed 100+ Airbnb properties, and supported both patients and customers with a strong focus on resolution, retention, and overall experience.
I specialize in keeping operations smooth while delivering excellent support. On the property management side, I handle guest communication, reservations, escalations, and coordination with cleaners and maintenance teams. In healthcare, I have hands-on experience with insurance verification, benefits explanation, claims processing (ICD-10/CPT), and billing support—helping reduce claim denials and ensuring accurate documentation while maintaining HIPAA compliance.
I also bring solid experience in customer retention and de-escalation. I’ve handled billing issues, service concerns, and complaints using proven strategies like save offers, credits, and personalized solutions to turn negative experiences into long-term customer relationships.
Here’s what I can help you with:
• Medical Billing Support (claims, denials, follow-ups)
• Insurance Verification & Benefits Explanation
• Patient & Customer Support (email, chat, phone)
• Customer Retention & Churn Reduction
• Airbnb / Short-Term Rental Support & Operations
• Guest Communication, Reservations & Calendar Management
• Order Management & Escalation Handling
• Appointment Scheduling & Coordination
• CRM, Guesty, and Google Workspace Management
• Inbox & Admin Support
I’m known for being reliable, detail-oriented, and easy to work with. I can handle sensitive information, adapt quickly to new systems, and work independently with minimal supervision. My goal is simple: help you stay organized, reduce workload, and deliver a great experience to your customers or guests.
If you’re looking for someone who can support both your operations and customer experience, I’d be happy to help.
Let’s work together.
