I have 4 years and 6 months of customer service experience, specializing in chat support and outbound calls. My expertise includes resolving customer concerns related to billing, sales, basic troubleshooting, and collections, consistently ensuring customer satisfaction and retention. I also have 1 year of experience as an Associate Coach, where I assisted coaches by guiding representatives, providing real-time feedback, and supporting customer interactions to improve overall team performance and service quality. In addition, I bring 1 year and 5 months of experience in inventory control within a manufacturing garment company, where I managed stock accuracy, monitored supply levels, and supported efficient production operations.
