Business Support Senior Assistant – Certificates
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• Managed end-to-end processing of certificate requests, ensuring accuracy, completeness, and timely delivery
• Reviewed and validated client documentation in compliance with company policies and regulatory requirements
• Coordinated with internal teams and external stakeholders to resolve discrepancies and expedite requests
• Maintained and updated records in internal systems, ensuring data integrity and confidentiality
• Handled high-volume workloads while meeting service level agreements (SLAs) and quality standards
• Provided client support by responding to inquiries and delivering clear, professional communication
• Identified process improvements to enhance efficiency and reduce turnaround time
• Supported audit and compliance checks by preparing necessary documentation and reports
