3 years of experience as a Customer Support and Sales Representative in a fast-paced BPO environment.
Billing & Payments: Managing account updates, payment arrangements, refunds, and credits.
Operations: Service inquiry resolution, order processing, and multi-system database navigation (Single View/NM1).
Virtual Assistance: Admin support, email/calendar management, Google Workspace, Notion, and Canva.
Advanced English certified (EF SET C1) | Open to US EST/PST night shifts.
