Results-driven operations and account support professional with over 6 years of experience at Amazon
Operations Services Philippines, specializing in business account management, fraud prevention, and
performance coaching. Proven track record in improving team productivity by up to 60% through data-driven
coaching and process optimization.
Experienced in supporting business clients, managing account systems, and ensuring compliance with strict
data and security standards. Demonstrates strong analytical thinking, attention to detail, and the ability to
handle high-volume, high-risk cases in fast-paced environments.
Brings a unique combination of customer support, operations leadership, and training expertise,
complemented by a background in education—enabling clear communication, structured problem-solving, and
effective stakeholder support.
Verified
