Hi! I’m Analiza Yadao, a detail-oriented Customer Support and Escalation Specialist with over 3 years of international BPO experience. I have worked as an Escalation Specialist at TELUS Digital and a Customer Service Representative at Alorica, handling high-priority customer cases, CRM-based account management, and achieving KPIs including CSAT and sales targets.
I am highly skilled in:
Customer & client support, including escalation and case management
Administrative support, email/inbox management, and calendar scheduling
Data entry, documentation, and reporting
Using Google Workspace, Microsoft 365, Zoom, and CRM systems
I am reliable, detail-oriented, and remote-ready, with experience collaborating with global teams. I am open to entry-level virtual assistant roles, long-term remote projects, and I am comfortable working part-time or full-time with flexible schedules.
I look forward to helping your business run smoothly and delivering high-quality support remotely.
