With nearly three years of experience on the front lines of customer experience, I have learned that great service is about more than just solving a problem it’s about building trust. My name is Jevir, and I am a multichannel support specialist dedicated to providing seamless interactions across every platform, whether it’s a phone call, a chat window, or an email thread.
My journey has taken me through three distinct and demanding niches:
Travel & Hospitality: Navigating the fast-paced world of Hotel Reservations.
Auto insurance: Mastering the delicate art of "Retention," where I learned to turn dissatisfied clients into long-term brand advocates.
Media & Tech: Providing modern support for Streaming Services, focusing on user experience and rapid troubleshooting.
I am a firm believer in continuous improvement. I don’t just want to "work" a role; I want to master it. I am currently looking for my next professional home a place where I can contribute my diverse background in retention and reservations while continuing to enhance my skills in a specialized niche. If you are looking for a dedicated communicator who is adaptable, tech-savvy, and results-driven, You got me
