I have an experience in Reservation Executive base in Eastern Europe Hotels
Managed guest reservations through phone, email, and online platforms, ensuring accuracy and efficiency in booking processes. Handled special requests, and resolved customer concerns promptly. Maintained a high level of customer satisfaction by delivering courteous, timely, and personalized service.
Sales and Marketing Associate
Assisted in promoting products and services while building strong relationships with clients. Delivered excellent customer service by understanding client needs, offering suitable solutions, and addressing inquiries effectively. Supported marketing campaigns, contributed to sales growth, and ensured a positive customer experience throughout the sales process.
Front Office Associate
Handled check-ins, check-outs, and guest inquiries efficiently while maintaining excellent customer service standards. Resolved issues, managed communications, and ensured a smooth and pleasant experience for all guests and booking thru phones, email, different platform of online booking and for walk-ins guest.
