Hello! I'm Gersom, a customer service and administrative professional with 19 years of experience supporting U.S.-based customers in the healthcare and telecommunications industries.
For the past nine years, I have helped Aetna members by verifying insurance eligibility and benefits, explaining coverage and billing, checking prior authorization requirements, coordinating with healthcare providers, scheduling appointments, and maintaining accurate records while following HIPAA guidelines.
I have strong skills in customer service, insurance verification, administrative support, data entry, documentation, and problem-solving. I enjoy learning new skills and adapting to new systems.
To continue growing professionally, I recently completed the Freight VA Challenge and Truck Dispatching Challenge, where I gained hands-on knowledge of dispatch workflows, load boards, carrier communication, and logistics support.
I am currently looking for remote opportunities in Healthcare Insurance Verification, Administrative Support, Customer Service, Operations Support, Freight Virtual Assistance, or Truck Dispatching.
If you're looking for someone who is dependable, organized, eager to learn, and committed to delivering excellent service, I'd love the opportunity to work with your team.
Verified
