Results-driven operations and customer service professional with extensive experience in logistics support, team leadership, BPO operations, and sports betting administration. Proven ability to lead teams, manage KPIs, support business transitions, and consistently deliver high customer satisfaction. Strong analytical skills, attention to detail, and commitment to service excellence.
Hi! I’m Bernard, a reliable and detail oriented Virtual Assistant with 10+ years of experience in customer service, operations support, email/chat management, reporting, and documentation.
I currently work as a Team Leader for a FedEx logistics account, handling KPI monitoring, escalations, coordination, and administrative reporting. I also have direct VA experience supporting a U.S.-based company, where I prepared contracts and handled sales documentation remotely.
I’m highly organized, tech savvy, and comfortable working independently. I pride myself on clear communication, accuracy, and meeting deadlines.
I’d love to support your business and help streamline your daily operations. Looking forward to working with you!
