I am a customer service professional with several years of experience in the call center industry, handling accounts in e-commerce, insurance, healthcare, and international customer support. I have worked as a Customer Service Representative, Quality Analyst, and Team Leader, which helped me develop strong communication, problem-solving, and leadership skills. I’m comfortable using tools like Zendesk, Shopify, Genesys, and Amazon Seller Central to support customers and manage cases efficiently. I enjoy helping people, resolving concerns, and working with teams to deliver excellent service and improve customer experience.
