I work in consumer banking with a focus on credit cards, fraud prevention, and security analysis. My role involves monitoring transactions, identifying suspicious activities, and helping protect customers from financial fraud. I also assist customers in managing their credit cards, personal checking and savings account. help them make payments, check balance, statement inquiries and educate them with their exclusive perks and benefits.
with my experience in banking industry it made me become more detail oriented and multitasker at the same time. it also enhance my soft skills in customer service to provide personalized assistance that results to better customer satisfaction
