Hi, I’m Rosalie, a Customer Support Specialist with 7 years of BPO experience handling both voice and non-voice support for a financial account.
For the past 5 years, I worked on credit-related disputes and customer concerns through email support, where accuracy, organization, and attention to detail were very important.
I’m experienced in handling customer inquiries, documenting cases, reviewing reports, and providing professional communication in a fast-paced environment.
I’m now transitioning into remote work and Virtual Assistant roles where I can use my customer service, admin, and problem-solving skills to support businesses and clients.
Tools I’m familiar with include:
Google Workspace
Microsoft Excel
Client Dispute Manager
Slack
Zoom
Trello
Canva
Notion
I’m a fast learner, reliable, and always willing to adapt to new tools and systems.
