Hi! I'm Max, a dedicated Virtual Assistant and U.S. Legal Intake Specialist with over six years of experience in customer service, administrative support, and client communications.
I currently work for a U.S. personal injury law firm where I assist attorneys and case managers by handling new client intake, client follow-ups, appointment scheduling, CRM management, documentation, and administrative tasks. I communicate with clients through phone, email, and SMS while maintaining professionalism and empathy throughout the intake process.
Beyond client communication, I enjoy improving workflows and creating organized systems. I have developed call scripts, standard operating procedures, training materials, and follow-up processes that help teams work more efficiently and provide a better client experience.
My experience includes:
• Legal intake and client onboarding
• Administrative and executive support
• CRM and database management
• Phone, email, chat, and SMS support
• Calendar and appointment management
• Data entry and document management
• Case management support
• Insurance claim coordination
• Process improvement and SOP creation
• Team training and workflow documentation
• Microsoft Office and Google Workspace
I pride myself on being dependable, detail-oriented, and proactive. I learn new systems quickly, communicate effectively, and take ownership of my work. Whether supporting attorneys, executives, or business owners, my goal is always to make operations smoother while delivering excellent service.
I am currently seeking opportunities where I can contribute my administrative, legal support, and client management experience while continuing to grow professionally.
