Banking and customer service professional with over 10 years of progressive experience in branch operations, treasury, compliance, administration and customer service, including almost eight (8) years with Unionbank of the Philippines. Proven expertise in AML compliance, KYC/CDD review, transaction approvals, cash management, audit coordination, and branch operation control. Recognized for strong regulatory knowledge (BSP and AML), dual control enforcement, sensitive account monitoring, and SLA management. Experienced in supervising frontline teams and ensuring strict adherence to operational risk standards. Combines operational discipline with strong client relationship management and cross-selling capability.
