Customer Support & Operations Manager | 9+ Years | 95% QA | Team Leader | Remote Expert

Hi, I’m a Customer Support and Operations Manager with over 9 years of experience leading high-performing teams in fast-paced environments.

I specialize in helping businesses improve customer support performance, streamline operations, and build reliable remote teams.

Here’s what I can do for you:
Manage and lead your customer support team
Maintain high QA scores (95%+) and improve customer satisfaction
Handle escalations and protect your brand reputation
Coach and develop agents to improve performance
Analyze reports and identify areas for improvement
Optimize workflows to increase efficiency

I’ve handled teams of 15–20 agents, consistently hitting KPIs and SLAs while improving team productivity.

I’m reliable, proactive, and easy to work with. I don’t just manage tasks—I help improve your operations.

If you’re looking for someone who can take ownership of your support team and deliver results, I’d love to help.

Let’s work together.