OVERVIEW
Hi! I am a process-driven IT Professional with 8.5+ years of experience managing technical operations and hardware lifecycles. I specialize in bringing enterprise-level organization to small and medium businesses on a part----------- basis.
I am looking for a steady partnership (approx. 20 hours/week) during US/European business hours (8:00 PM PHT onwards). I handle your technical logistics—inventory, support tickets, and workflows—while you focus on growth.
CORE TECHNICAL SERVICES:
Ticketing & Queue Management: Expert in Remedyforce (Salesforce-based) and BMC Helix. I ensure no request is ever lost or untracked.
Asset & Inventory Coordination: Remote management of your hardware fleet—tracking laptop assignments, refresh cycles, and vendor logistics.
Workflow Optimization: Using ITIL v4 and Lean Six Sigma to create clear SOPs and automate repetitive manual tasks.
Database Integrity: Maintaining 100% accuracy in your Asset Databases (CMDB) and inventory records.
WHY HIRE ME?
8.5 Years of Experience: High-standard corporate background applied to your business.
Tool Mastery: Power-user of Remedyforce, BMC Helix, and Microsoft 365.
Certified Professional: ITIL v4 Foundation, Lean Six Sigma White Belt, and Dell Tech Direct.
Reliable & Independent: I work with minimal supervision and provide regular status reports.
AVAILABILITY: Part-Time Only (4 hours/day) | 8:00 PM PHT Onwards (Graveyard Shift).
