Experienced Collections Supervisor with over 12 years in the BPO industry, specializing in debt recovery, team leadership, and customer service excellence. Proven ability to lead high-performing teams, exceed collection targets, and implement effective strategies in fast-paced, results-driven environments. Skilled in negotiation, conflict resolution, and coaching agents to achieve consistent performance improvements. Adaptable and self-motivated professional seeking remote opportunities to contribute leadership expertise and operational knowledge to a dynamic online team.
