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* Respond to customer inquiries via phone, email, chat, or in person
* Provide accurate information about products, services, and company policies
* Resolve customer complaints efficiently and professionally
* Process orders, forms, applications, and requests
* Maintain customer records by updating account information
* Follow up with customers to ensure issues are resolved
* Collaborate with internal teams to address customer needs
* Meet or exceed performance metrics (response time, satisfaction, etc.
* Proven customer support experience or relevant experience
* Strong communication and interpersonal skills
* Ability to stay calm under pressure and handle difficult situations
* Problem-solving and multitasking abilities
* Basic computer skills
* High school diploma
* Empathy and patience when dealing with customers
* Positive attitude and strong work ethic
* Attention to detail
* Ability to work independently and as part of a team
