Licensed Pharmacist Turned Operations & Customer Success Leader — 25+ Locations, 70+ Staff Managed
I own operations and customer success functions end-to-end: multi-site management, CRM pipelines, KPI tracking, and client retention, not just executing tasks, but managing outcomes for the businesses I work with.
Over 8+ years, I've led multi-site operations across 25+ locations and 70+ staff, directly owning KPI tracking, performance accountability, and cross-functional coordination while protecting client relationships through every stage of the customer lifecycle. I've built and managed CRM pipelines from cold outreach through long-term retention, executing structured outbound campaigns, maintaining full documentation across the sales cycle, and handling inbound lead follow-up to keep clients engaged and retained. I'm a licensed pharmacist by training, which means I bring clinical-grade precision and a zero-error mindset to operational systems most VAs never develop. I specialize in fixing broken workflows, building SOPs that scale across teams and locations, and being the person an executive can hand a function to and stop worrying about it.
If you need someone to own a piece of your business, not just check boxes, let's talk.
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