My name is Kerwin Lloyd Lagmay, and I am applying for the E-commerce Customer Support & AI Video Editor role. I have over six years of experience in customer service, e-commerce support, and administrative tasks, including four years in a call center handling high-volume inquiries and resolving customer concerns across multiple channels. I also manage e-commerce operations such as handling inquiries, processing refunds and exchanges, and tracking orders. Additionally, I have experience as a Sales Representative and telemarketer, focusing on outbound sales and lead conversion. I provide administrative support like scheduling, documentation, and coordination, and I create AI-generated images and short-form videos aligned with brand goals for consistent and engaging content.
Tools & Platforms I used:
-Customer Support / CRM
Salesforce, Zendesk, -----------, Richpanel
-E-commerce Platforms
Shopify, Facebook Marketplace, Instagram Shop, TikTok Shop, Amazon
-Administrative & Productivity
Google Workspace (Docs, Sheets, Calendar, Gmail), Microsoft Office (Word, Excel, Outlook)
Google Drive, Dropbox
-Project Management & Communication
Trello,Slack, Jira, Zoom, Microsoft Teams, Calendly
-AI Video Editing & Creative Tools
CapCut, Filmora, Canva, Descript, VEED
-AI Tools (Content Creation & Automation)
ChatGPT,Gemini,Claude,HeyGen, ElevenLabs, Sora
Kling,Higgsfield,Grok, Google AI Studio
Equipped with the necessary tools, knowledge, and experience, I maintain a reliable work ethic rooted in quality, consistency, and efficiency. I am committed to delivering organized, accurate, and results-driven support.
I would be glad to contribute my skills and discuss how I can support your business. Let's go!
