-Delivered high-quality customer support through phone, email, and live chat, handling high-volume interactions efficiently.
-Assisted customers with inquiries related to billing, payments, orders, account management, and technical concerns.
-Resolved customer issues promptly while maintaining professionalism, empathy, and a customer-first approach.
-Maintained accurate and detailed records of interactions using CRM systems for tracking and follow-ups.
-Met and exceeded key performance indicators (KPIs) such as customer satisfaction (CSAT), response time, and resolution rate.
-Handled escalations and complex cases, ensuring timely and satisfactory resolutions.
-Collaborated with cross-functional teams to improve service processes and customer experience.
-Adapted to different accounts and tools, demonstrating flexibility and strong problem-solving skills.
-Ensured compliance with company policies, data privacy, and security standards.
