With 3+ years in BPO operations supporting US and AU financial and insurance accounts, specialized in fraud detection, chargeback processing, and compliance-driven high-quality customer support.
Experienced in end-to-end case management: investigating disputes, documenting resolutions, and navigating multi-system workflows (Salesforce, Genesys Cloud) with accuracy under pressure. I've handled 40–50+ daily inquiries while maintaining quality and regulatory compliance across FinTech and insurance products.
Currently open to roles in fraud operations, chargeback and disputes processing, and customer operations — as well as non-voice opportunities in data documentation, process support, and back-office operations where my attention to detail and case management experience translate directly.
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