With over a decade of experience in sales and operations, I specialize in cleaning company operations management and customer support. I have extensive hands-on experience managing day-to-day operations for cleaning businesses, including scheduling, booking management, contractor coordination, payroll processing, and customer communication.
As an Operations Manager in the cleaning services industry for almost 4 years, I’ve successfully handled emails and phone calls, managed bookings using Jobber and Booking Koala, processed payroll through Gig Wage, maintained accurate customer records, and coordinated with cleaners and clients to ensure smooth, high-quality service delivery. I’m highly skilled in resolving customer concerns, managing schedules, and keeping operations organized and efficient.
In addition, I bring strong experience in guest communication for short-term rentals, managing Airbnb, VRBO, and Hostfully platforms by responding to inquiries, coordinating cleaning and maintenance, and maintaining high guest satisfaction and ratings.
I’m proficient in tools such as Jobber, Booking Koala, Gig Wage, HubSpot, Shopify, Zendesk, QuickBooks, Slack, and Google Workspace, allowing me to streamline workflows and support business growth.
If you’re looking for a reliable, detail-oriented Operations Manager who understands the ins and outs of running a cleaning company, I’d love to connect and discuss how I can support your business.
Tools & Platforms:
• Shopify
• Zendesk
• CIGO Tracker
• Gorgias
• Microsoft Office Suite
• Google Drive, Dropbox, OneDrive
• Jobber
• Gig Wage
• Appraisal Scope
• Thumbtack
• Booking Koala
• Notion
• ASANA
• Slack, RingCentral, Quick Connect
• Stripe, QuickBooks
• Clean Genie
• Airbnb
• VRBO
• Guesty
• Hostfully
• Canva
