I am an IT Service Desk Analyst with over 2 years of experience providing remote technical support, troubleshooting Microsoft 365, Active Directory, Windows systems, and basic networking issues. I have experience handling incident tickets, user account management, password resets, software installation, and remote troubleshooting. I am a Computer Engineering graduate with basic knowledge in programming and web development. I am reliable, detail-oriented, and always willing to learn new technologies to improve my skills and deliver quality work.
