Trainer and Quality Assurance Specialist with 7+ years of BPO experience in healthcare billing, insurance verification, and customer support. Skilled in agent coaching, call quality monitoring, AR management, and HIPAA compliant issue resolution. Proven ability to boost team performance, improve service quality, and deliver client satisfaction.
Versatile background across healthcare, retail, and sales with expertise in:
Healthcare Billing & Insurance Verification
Accounts Receivable (AR) Management
Customer & Patient Support
Call Quality Monitoring & Agent Coaching
Administrative Support & Documentation
Sales Strategy & Client Relations
Recognized as Top Agent (2024) and trained in leadership and trainer development programs. Highly adaptable, organized, and results driven in fast paced environments.
