I’m a Healthcare Customer Service Professional with three years of experience in Medicare support, escalations, quality assurance, and team development. I advanced from Customer Service Representative to Escalation Specialist, International SME, and Team Manager, reflecting my ability to take on complex responsibilities and perform effectively in fast-paced environments.
My expertise includes Medicare Part D, member and provider support, prior authorizations, appeals, HIPAA compliance, quality and escalation reviews, coaching, and process guidance. I bring hands-on healthcare experience, strong attention to detail, and the ability to handle complex situations while maintaining accuracy, compliance, and excellent customer service.
