I am a customer support and operations professional with over 10 years of experience across telecommunications, retail, and financial services. Proven expertise in fraud detection, claims processing, and credit card application review at Wells Fargo, including leadership experience managing a team within the Fraud Claims Assistance Center. Recognized for ensuring accuracy, compliance, and effective risk mitigation while delivering high-quality customer service.
Reliable, detail-oriented, and highly adaptable to change, I thrive in fast-paced environments and consistently deliver results with integrity and efficiency.
What I Can Do for Your Business:
* Detect and prevent fraudulent transactions through thorough analysis and risk assessment
* Review and verify credit card applications to minimize identity theft and financial risk
* Handle end-to-end claims processing with accuracy and compliance
* Investigate disputes and determine appropriate resolutions based on policies and evidence
* Analyze patterns and trends to proactively reduce fraud incidents
* Ensure adherence to regulatory and company standards in all processes
* Provide clear documentation and reporting for audit and review purposes
* Deliver excellent customer support while maintaining security and trust
* Collaborate with teams to improve workflows and reduce operational risks
Systems I am an expert to use:
Innovis
Nexis Lexis / Accurint
Zoom
Canva
Teams
Microsoft Word
Microsoft Excel
Microsoft Power Point
I am committed to helping businesses protect their assets, reduce losses, and maintain customer trust. If you’re looking for someone dependable, proactive, and detail-focused—feel free to message me. I’d love to support your team.
